Maaso Support
Help with Maaso
Tell us what happened.
For technical problems, beta feedback or privacy requests, email service@yoturetoys.com. Put “Maaso” in the subject so your message identifies the app.
A few things to check
Sign-in or email verification
- Use the email address associated with your Maaso account and check it for typing errors.
- If you requested a verification email, check your inbox and spam folder. Use the latest code sent to you.
- Check your connection. If the app shows an error, include its exact text and the time it occurred in your report.
Voice input or speech playback
- Review Maaso's microphone and speech-recognition permissions in iOS Settings.
- For spoken replies, open Maaso Settings and check the sound setting under Agent vision and sound. Check device volume and the connected speaker or headphones.
- Try a short text message to help distinguish a voice problem from a connection problem. Report which step failed: recording, recognition, getting a reply or playback.
The avatar or room stays blank
- Keep a working connection while required resources load and keep Maaso in the foreground.
- If the scene offers a Retry action, try it once. If the problem remains, close and reopen the app.
- Before removing the app or clearing data, contact support with a screenshot and the steps that led to the blank scene.
A game, tool or generated creation does not load
- Check the connection. Some creations use online resources even after they have been saved.
- Return to the previous screen and reopen the creation. Keep any visible error message for your report.
- For a generation problem, include a short, non-sensitive description of what you asked for and whether the failure occurred during creation, saving or reopening.
Help us reproduce the issue
- iPhone model and iOS version.
- Maaso version and build number, plus how you installed it. TestFlight shows the installed version and build.
- The approximate date, time and time zone of the issue.
- The steps you took, what you expected and what appeared instead.
- A relevant screenshot or short recording, with unrelated personal information removed.
Keep passwords, verification codes and API keys out of your report.
Feedback from a TestFlight build
If you received a TestFlight invitation and have installed an available Maaso build, you can submit feedback through TestFlight or take a screenshot inside Maaso and use the beta-feedback option when it is offered. Add the steps needed to reproduce the problem.
See Apple's TestFlight instructions for the current feedback controls and information shared with Apple and the developer. You can also email the support address above.
Testing requires an invitation and an available build. This page does not determine build availability.
Privacy settings and account deletion
Review privacy choices
In Maaso, open Settings → Privacy Policy to reach the privacy and permissions screen. Review the available information and controls there, or read the Maaso privacy policy.
Request deletion in the app
- Open Settings → Delete account.
- Verify your account using the password or the email verification option offered on the page.
- Select Verify and review deletion. Read the data, subscription and processing information shown for your account.
- Confirm only if you want to proceed. Keep the request receipt and check its status; a received request is not the same as completed deletion.
If you cannot access the app or the deletion service is unavailable, email service@yoturetoys.com with the subject “Maaso privacy request”. Identify your request; account verification may be needed.
Account deletion does not cancel an Apple subscription. If you have one, manage it separately in Apple subscription settings. The app's review screen explains applicable retained records and other account effects.