Maaso Privacy Policy

Maaso Privacy Policy

1. Scope and contact

Futurpals Co., Limited (“we”) provides Maaso. This policy covers the Maaso app, its account and cloud features, including TestFlight versions. For privacy and support, contact service@yoturetoys.com.

Website, cookie, order and payment information arising from visiting or shopping at www.yoturetoys.com is separately governed by that Shopify website’s privacy policy and applicable terms.

2. Information and purposes

• Account: Email, login verification information, account identifiers, display and Agent names, avatars, interests and preferences support authentication, security, content ownership and personalized interaction. Using age declaration also involves the birth date you submit and an eligibility result.
• Conversations and memory: Chat history is stored locally on each device. When you use cloud AI features, the messages and selected context needed for that request, which may include preferences or saved memories, are sent to our service and the configured provider. Online synchronization can temporarily relay new messages between devices connected at the same time; it does not upload earlier or offline chat history when a device starts or reconnects. Saved memories and explicitly saved creations are separate from this temporary message relay.
• Voice and creation: Depending on the feature, we process microphone audio, transcripts, text to be spoken, selected images, videos, models, covers, files, creative prompts and generated content. Realtime voice also involves audio and session information. Optional on-device expression and voice prosody analysis can provide interaction hints for conversations.
• Public interaction: Works, comments, replies, likes, public identity, viewing, playback, activity duration, progress, reports, blocks and review records support community display, interaction, safety and related features. Others can see, copy or share content you publish.
• Purchases: Product, transaction and subscription identifiers, verification results, membership benefits, coin ledgers and refund status support delivery, purchase restoration and reconciliation. Apple or Google payments are governed by their policies. We receive purchase verification information, not complete payment card details entered into their stores.
• Devices and operation: Installation identifiers, platform, push tokens, account/device bindings, feature usage, errors and security records support notifications, synchronization, metering, troubleshooting and abuse prevention.

3. Cloud services and third-party content

Cloud conversations, speech, creation and moderation send necessary content and service information to us and relevant providers. Maaso services may include Volcengine Ark and Volcengine speech and realtime audio/video; actual services depend on the feature you choose and current configuration. Push notifications use Firebase Cloud Messaging and Apple or Google notification services. Before sending your content to third-party AI services, Maaso asks you to review the recipient, purpose and data categories and explicitly allow that use in the app. Cloud text, voice, image processing and automated content moderation have separate choices. You can decline or withdraw a permission in Privacy & Permissions; the related cloud feature may then be unavailable. Withdrawal cannot recall information already transmitted.

Online searches send queries to the selected search service, such as Bing or DuckDuckGo. A query may include city-level information when you authorize location for local information. The search provider’s privacy policy applies. Integrated Firebase services also process device, system and app version information and operational diagnostics to operate notifications and analyze service usage and version adoption.

Test versions also process accounts, conversations and uploads. Third-party websites, stores and user-authored games or applets may use external scripts, media and network services that directly receive IP addresses, device/browser information and data you submit. Their separate privacy policies apply.

4. Optional permissions and location

Microphone, camera, photos, Bluetooth, local network and location permissions support the features you choose and can be managed in device settings. Accessory connections also involve device discovery, connection information and your control commands. Manage notifications in the app or system settings.

Local weather or nearby information uses an on-demand foreground location lookup, resolves a city and uses city-level information in requests. This location feature does not persist precise coordinates as the Agent’s location or track location in the background. Location you independently include in messages or uploads is processed with that content.

5. Retention and processing locations

Local chat history follows the storage and deletion controls on each device. The online message relay uses temporary server-memory queues and does not provide a cloud transcript archive or an offline inbox. Its queued message content is discarded after acknowledgement, connection closure, expiry or server shutdown. Saved memories, created works and related account records are handled separately and may remain saved on your device or in the relevant account service. Contact support about retention or deletion status for a particular category. Records needed for legal, security or payment audit purposes may be retained separately. Cloud processing locations depend on the environment and providers and may be outside your region.

6. Choices and deletion

You can manage available profile, memory and content settings, withdraw relevant cloud permissions, or disable device permissions and notifications. Contact support to request access, correction or deletion. We may need to verify account ownership. Do not send passwords, verification codes or complete payment details.

The app includes a Maaso account deletion entry showing its scope, processing status and receipt. Contact support if it is unavailable or a request remains unfinished. Information and login records needed by other products using the same identity may remain. Necessary payment, refund and audit records may also be retained separately. Public content independently copied or shared by others may require a separate request to its recipients.

Account deletion does not automatically refund purchases or cancel Apple or Google subscriptions. Manage subscriptions in the relevant store. You do not need to wait for a subscription to expire before requesting deletion.

7. Age and updates

The Maaso public beta is for people aged 16 or older. Meet any higher minimum age required where you live, and obtain a parent or guardian’s permission where required. Review the Maaso public beta terms and the age requirements displayed in the app. Contact support about children’s information or age-related questions. We may update this policy as features or processing change and identify its update date. Please also review current in-app disclosures.